You would be well aware of a normal telephone system that involves a single line of telephone with a single or might be two handsets that allow users to make calls using it or pick the call and speak to another person when the phone rings. This is the system of landline phone that was earlier quite common at home.
But the scenario is different in the case of business phone systems Sydney. Here we need to include corporate technology, which makes these telephone systems a lot more complex and different. With your business expansion, you will need a lot more features rather than just answering the phone call when the device rings.
Features of a business phone systems Sydney:
A system of the business telephone is characterized by a few unique sets of features. Usually, you can opt for one or more of these features for your business:
Conference call: this allows you to communicate with multiple team members at the same time.
Automated attendant: this is a recording that asks the callers to press specific buttons based on the reason for which they are calling. This allows the caller to be redirected to the correct person or department. If the phone is usually busy (in the case of a call center or customer support team) then your caller can get an update about the position of the caller in the queue.
Voicemail conversion to email: if you do not want to miss out on your voicemails then you can set up the telephone systems in a way that the messages of the voicemail are forwarded to the inbox of the employee as an audio file.
Monitoring of calls: with this feature, your phone calls can be recorded for you for future reference or for use as training material for the staff or to check the staff performance.
Forwarding of calls: this feature enables you to forward the calls that come on your company’s phone number directly to the mobile number of the appropriate employee so that they can attend office calls even when they are working from home or traveling.
There are a lot more features that you can expect from business telephone systems in Sydney. But every telephone system provider company would not provide all the mentioned features. It is important to do your research well and choose a reliable, reputed company such as https://www.comparisonadvantage.com.au/business-phone-systems-sydney/ that would provide you the latest solutions according to your business requirements.
You can look out for different technology and feature options with the right supplier and choose according to your budget and preferences. having a business telephone system is quick and easy and it can help your business grow in the right direction. So why not get it done today?